Terms of service

Terms of Service

Last updated: November 2025

General Terms and Conditions of Use and Sale

Introduction

This site is owned and operated by Dynamic Distribution Group Ltd.

Registered office: Strawberry Fields Digital Hub, Euxton Lane, Chorley, PR7 1PS, United Kingdom.

Dynamic Distribution Group Ltd is the official distributor of BOGS® footwear in the UK and EU.

These terms and conditions apply to all transactions between Dynamic Distribution Group Ltd and individual consumers purchasing goods through the following websites:

www.bogsfootwear-uk.com
www.bogsfootwear-eu.com

If you have any questions about these terms, please contact us at:

UK enquiries: hello@bogsfootwear-uk.com
EU enquiries: hello@bogsfootwear-eu.com
Phone / WhatsApp: +44 (0) 7516 885292

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Dynamic Distribution Group Ltd.

Any use of this website or its contents, other than for personal, non-commercial use, is prohibited without written permission.

You may not copy, modify, distribute or re-post anything from this website for any commercial purpose.

Access to this site is provided temporarily, and we may suspend or withdraw it at any time without notice.

Acceptance of Orders

Your order is an offer to purchase.

You will receive an acknowledgement email after placing your order, but this is not acceptance of your order.

Your order for goods is accepted, and a contract is formed, when we dispatch the goods you have ordered.

A contract is not formed at the point payment is taken, or when you receive an order acknowledgement email from us.

If a product has been incorrectly priced or listed, we will either contact you before dispatch or cancel your order and inform you.

We require an email address to confirm receipt of your order.

Accuracy of Content

We have taken reasonable care to ensure that the content on this website is accurate, including pricing and product descriptions.

Orders are only accepted if there are no material errors in the listed information.

Colours shown on the website may vary depending on your screen settings, and we cannot guarantee that they will exactly match the actual product.

Our Liability

We warrant that the goods supplied will be of satisfactory quality and fit for purpose.

Our liability is limited to the purchase price and any foreseeable losses arising from our breach of these terms.

We are not liable for indirect or consequential losses, such as loss of profits or contracts, or for inaccuracies in the information provided on this site.

The site and its contents are provided “as is”, without warranties of any kind.

We are not responsible for losses caused by a delay or event outside our control, provided we have taken reasonable steps to minimise the delay.

Exclusions of Liability

Nothing in these terms excludes liability for death or personal injury caused by our negligence, or for fraud.

If any part of these disclaimers is found to be unlawful, the rest will remain enforceable.

Availability and Withdrawal of Products

All items are subject to availability.

We make every effort to ensure that stock levels are accurate at the time you place your order.

If a product you order becomes unavailable after purchase, we will contact you as soon as possible and refund any sums you have paid.

We may withdraw or discontinue products from sale at any time without notice, but this will not affect orders that we have already accepted.

Shipping

This website ships to UK and EU addresses only.

EU orders are fulfilled and invoiced from our EU warehouse and include local VAT where applicable.

Orders are typically dispatched within 1–2 working days using a tracked service.

While we aim to meet our stated delivery times, delays may occasionally occur. We accept no liability for delivery delays outside our reasonable control.

Carriers will usually attempt delivery up to three times. If delivery is unsuccessful, the parcel may be returned to us, and you will be refunded minus any delivery costs where applicable.

For any special delivery requirements, please contact us before placing your order.

Payment

We use Shopify Payments to process orders made through our website.

Shopify Payments is a secure payment gateway provided by Shopify Inc. and powered by Stripe.

When you place an order, your payment information, such as card details, is entered securely and processed directly by Shopify and Stripe.

Your full payment details are not visible to us, and we do not collect or store your card or banking information.

Shopify and Stripe use encryption and security protocols to protect your data and process payments in line with UK GDPR and EU GDPR requirements.

For more information, you can read their privacy policies here:

Shopify: www.shopify.com/legal/privacy
Stripe: www.stripe.com/privacy

If you choose an alternative payment option, such as PayPal, Apple Pay, Google Pay or Klarna, your payment will be processed directly by that provider under its own privacy policy and terms.

Taxes

All orders are subject to UK VAT or EU VAT where applicable.

If the rate of VAT changes between your order date and the date we supply the product to you, we may adjust the rate of VAT that you pay, unless you have already paid in full.

Where applicable, tax and duty will be shown at checkout.

Cancellation Rights

If you want to cancel your order, please email us as soon as possible.

If the order has not been dispatched, we will issue a full refund.

If the order has already been dispatched, you can still return the item in accordance with our Returns Policy.

Your statutory cancellation rights are not affected.

Returns Policy

Goods purchased directly from www.bogsfootwear-uk.com or www.bogsfootwear-eu.com can only be returned in accordance with the instructions on our Returns Policy pages.

Please do not return shoes purchased from other retailers to us. If you purchased your BOGS® from another retailer, please contact the original retailer directly.

For full details, please visit the relevant returns page:

UK Returns, Exchanges & Refunds
EU Returns & Right of Withdrawal

Faulty Goods

If you believe an item is faulty, please email us with a description of the issue and clear photos, including the outsole.

UK enquiries: hello@bogsfootwear-uk.com
EU enquiries: hello@bogsfootwear-eu.com

We may ask you to return the product for inspection.

If the item is confirmed as faulty, we will provide a prepaid return label or refund your reasonable postage costs.

Where possible, please return the item in its original packaging and in a clean, dry condition so that we can safely assess the fault.

Faults caused by misuse, accidental damage or general wear and tear are not covered.

Items worn for 4–6 months or more, depending on usage, may be considered naturally worn under industry standards.

This does not affect your statutory rights under the Consumer Rights Act 2015 in the UK or equivalent EU consumer protection laws.

Use of This Website

This website is intended for use by residents of the UK and EU.

By ordering, you confirm that you are at least 18 years old.

You are responsible for complying with local laws if accessing this site from outside these regions.

Computer Viruses and Security

We take website security seriously, but we cannot guarantee that the site will be virus-free.

Users are responsible for protecting their own devices.

We are not liable for any damage caused by the use of this site, except where we are legally required to be liable.

You agree not to misuse the website in any way, including uploading harmful code or attempting unauthorised access.

Business Customers

These terms apply to individual consumers only.

If you are purchasing on behalf of a business, please contact us for our B2B trading terms.

Other Terms and Conditions

Additional terms may apply to specific parts of the site, including returns, privacy, cookies, competitions or promotional offers.

These additional terms are incorporated by reference and form part of your contract with us where applicable.

This contract is between you and us. Nobody else can enforce it.

If a court or other authority decides that any part of these terms is unlawful, the rest will continue to apply.

Changes to These Terms

We reserve the right to update these terms and conditions from time to time.

Please check this page regularly to ensure you understand the terms that apply when you place an order.

Disputes With Us

We will do our best to resolve any problems you have with our products or service.

Please contact us first at: