Refund policy
BOGS UK & EU Returns Policy & Refund Policy
Last updated: June 2026
This policy explains our returns, exchanges, cancellation rights and refunds for UK and EU customers.
For a simpler step-by-step guide, customers can also visit:
UK Returns, Exchanges & Refunds
EU Returns & Right of Withdrawal
This policy applies to online orders placed through bogsfootwear-uk.com and BOGS Footwear EU market checkouts. If you purchased your BOGS® from another retailer, please contact the original retailer directly.
UK Returns, Exchanges & Refunds
This section applies to orders placed on bogsfootwear-uk.com and delivered within the United Kingdom.
If your BOGS® are not quite right, you can request a free UK return or exchange using our UK Returns Portal.
Request a UK Return or Exchange
Please read the return conditions below before submitting your request.
To request a UK return or exchange, please use the link below and enter your order details.
Start your UK return or exchange
Once your request has been submitted, you will receive confirmation and return instructions by email.
Our UK Returns Period
We offer a 30-day UK returns period from the date you receive your order.
Items must be returned in an unworn, unused and resalable condition.
UK Exchanges
We offer free UK exchanges where stock is available.
If you need a different size or style, please request an exchange through our UK Returns Portal.
If the item you want is not available, we will process your return as a refund instead.
Your UK Cancellation Rights
UK customers have the legal right to cancel most online orders within 14 days of receiving the goods, without giving a reason.
After telling us that you wish to cancel, you then have a further 14 days to return the goods.
Our 30-day returns period does not affect your legal cancellation rights.
UK Return Conditions
To receive a refund or exchange, returned items must meet the following conditions:
- Items must be returned in an unworn and unused condition.
- Shoes must only be tried on indoors and must be returned in “as new” condition.
- Items must be returned in their original shoebox with labels attached.
- Please do not tape or attach labels directly to the shoebox. Please use suitable outer packaging.
- If returned items are worn, damaged, soiled, or handled beyond what is reasonably needed to inspect them, we may reduce the refund to reflect any loss in value.
UK Return Cost
UK returns and exchanges are free when using our UK Returns Portal.
If you choose to arrange your own courier instead of using our returns portal, return shipping costs are your responsibility. We strongly recommend using a tracked and insured service.
How to Return Your UK Order
Please register your return or exchange through our UK Returns Portal before sending anything back.
Start your UK return or exchange
Once registered, please follow the on-screen instructions, pack your shoes securely in their original shoebox inside suitable outer packaging, include your return confirmation inside the parcel, and drop off the parcel as instructed.
UK Faulty Items
If you believe your item is faulty, please do not use the returns portal.
Instead, please email hello@bogsfootwear-uk.com with:
- Your order number
- Clear photos of the issue, including the outsole
- A short explanation of the fault
If the item is confirmed as faulty, we will cover the cost of return and provide further instructions.
Your statutory rights under the Consumer Rights Act 2015 are not affected.
UK Refunds
Refunds are processed after your return has been received and inspected.
Refunds are usually processed within 5–10 working days of your return being received.
Refunds are issued to your original payment method via Shopify Payments, PayPal, Klarna, or your selected payment provider.
If you cancel your full order under your legal cancellation rights, we will refund the cost of the goods and the standard delivery charge paid at checkout, where applicable. We do not refund any additional cost for premium or non-standard delivery services.
If you only return part of your order, the original delivery charge may not be refunded unless the item is faulty or we are required to do so by law.
If a refund is due under your legal cancellation rights, we will process it without undue delay and in line with our legal obligations.
UK Questions
If you need help with a UK return or exchange, please contact us at:
EU Returns & Right of Withdrawal
This section applies to EU customers.
This section explains how EU customers can return an order, request a refund, or exercise their legal right of withdrawal.
If your BOGS® are not quite right, you can request a return using our EU Returns Portal. Most EU customers can purchase a prepaid return label for €5 through the portal.
We do not currently offer exchanges for EU orders. If you need a different size or style, please place a new order and return the original item for a refund.
Request an EU Return / Exercise Your Right of Withdrawal
To request an EU return or exercise your right of withdrawal, please use the link below and enter your order details.
Request an EU return / exercise your right of withdrawal
Once your request has been submitted, you will receive confirmation and return instructions by email.
Your EU Right of Withdrawal
EU customers have the legal right to withdraw from an online order within 14 days of receiving the final item in their order, without giving a reason.
After telling us that you wish to withdraw, you then have a further 14 days to return the goods.
Our standard EU returns period is 30 days from receiving your order. This does not affect your legal right of withdrawal.
EU Return Conditions
To receive a refund, returned items must meet the following conditions:
- Items must be returned in an unworn and unused condition.
- Shoes must only be tried on indoors and must be returned in “as new” condition.
- Items must be returned in their original shoebox with labels attached.
- Please do not tape or attach labels directly to the shoebox. Please use suitable outer packaging.
- If returned items are worn, damaged, soiled, or handled beyond what is reasonably needed to inspect them, we may reduce the refund to reflect any loss in value.
EU Return Cost
Most EU customers can purchase a prepaid return label for €5 through our EU Returns Portal.
If you prefer, you may arrange your own return courier. If you use your own courier, return shipping costs are your responsibility. We strongly recommend using a tracked and insured service.
How to Return Your EU Order
Please register your return through our EU Returns Portal before sending anything back.
Once registered, please follow the on-screen instructions, pack your shoes securely in their original shoebox inside suitable outer packaging, include your return confirmation inside the parcel, and drop off the parcel as instructed.
Returns using the €5 label are sent to a local returns hub before being processed.
Using Your Own Courier for EU Returns
If you choose to arrange your own courier, please complete the return process online first and include your return confirmation inside the parcel.
Returns should be sent to:
BOGS EU Returns
3PL Service Netherlands
Dr. A.F. Philipsweg 39
9403 AD Assen
The Netherlands
If using your own courier:
- Return shipping costs are your responsibility.
- We strongly recommend using a tracked and insured service.
- We are not responsible for items lost in transit.
- Please email hello@bogsfootwear-eu.com with your order number and tracking details once shipped.
EU Faulty Items
If you believe your item is faulty, please do not use the returns portal.
Instead, please email hello@bogsfootwear-eu.com with:
- Your order number
- Clear photos of the issue, including the outsole
- A short explanation of the fault
If the item is confirmed as faulty, we will cover the cost of return and provide further instructions.
Your statutory rights under applicable EU consumer protection laws are not affected.
EU Refunds
Refunds are processed after your return has been received and inspected.
Refunds are usually processed within 5–10 working days of your return being received.
Refunds are issued to your original payment method via Shopify Payments, PayPal, Klarna, or your selected payment provider.
If you exercise your legal right of withdrawal and return your full order, we will refund the cost of the goods and the standard delivery charge paid at checkout, where applicable. We do not refund any additional cost for premium or non-standard delivery services.
If you only return part of your order, the original delivery charge may not be refunded unless the item is faulty or we are required to do so by law.
The €5 return label cost, where used, is not refunded unless the item is confirmed as faulty.
If a refund is due under your legal right of withdrawal, we will process it without undue delay and in line with our legal obligations.
EU Questions
If you need help with an EU return, please contact us at: